Survey by Which? finds Viessmann the most reliable UK gas boiler brand and “well-liked” by customers and engineers
Viessmann has been named as a Best Buy gas boiler brand by Which?, the UK’s largest consumer organisation. As one of only two gas boiler manufacturers to be recommended in this way, Viessmann is praised as “the most reliable” of all brands and “well-liked by owners and respected by the professionals too.”
This glowing assessment is the result of a survey conducted earlier this year which questioned 9,610 boiler owners and 219 Which? Trusted Traders heating engineers throughout the UK. The survey sought the views and experiences of consumers who actually own the boilers and obtained from engineers an in-depth picture of build-quality, availability of parts and spares, ease of repairing and servicing, and how likely they are to recommend a boiler from each brand.
Viessmann achieved a score of five stars for brand reliability and customer satisfaction, and four stars for build quality. Viessmann’s overall brand score – based on reliability, customers’ scores, and engineers’ views – is 84 per cent, bettered by only one of the 11 brands surveyed.
The latest issue of Which? magazine reports:
“Viessmann has been on the cusp of being a Best Buy boiler brand for the past few years, and 2017 sees it deservedly crack it. Its reliability score is the best of any brand. Two-thirds of owners would definitely recommend their Viessmann boiler to a friend. Engineers are positive about Viessmann too.”
The survey found,
“There is a huge difference in reliability, customer satisfaction and what engineers make of the best and worst boiler brands.”
It concluded that buying a boiler on price alone is likely to be a false economy because customers could save £233 over six years by opting for the most reliable brand over the least.
Which? magazine advises:
“The top three boiler brands in our survey do tend to cost a few hundred pounds more than the least reliable ones. We do think the extra cost is worth it though – particularly when you consider that the cost of a boiler tends to be only a small part of the overall installation cost.”
Graham Russell, Viessmann managing director, commented:
“We’re proud to have received this recognition of our Vitodens boilers’ high standards. Becoming one of only two gas boiler brands recommended by Which? will go a long way towards engendering trust with consumers who may not yet be familiar with the Viessmann name. We hope this will also encourage more engineers who haven’t yet worked with Viessmann’s products to give them a try.”